Privacy Policy
This Privacy Policy describes how Cool Carriers ("Company", "we", "our", or "us") collects, uses, processes, stores, and protects personal data in connection with our website https://cool-carriers.com/, shipping services, commercial activities, and communications with customers, partners, vendors, employees and other related parties.
We collect and process your personal data to provide and improve our services. By using our services, you agree to the collection and processing of information in accordance with this Privacy Policy.
For the purposes of this Policy Cool Carriers refers to:
Cool Carriers LTD - Registration No ΗΕ 410328, Cyprus
Cool Carriers AB – Registration No 556251-0494, Sweden
Cool Carriers Chile S.A – Registration No 96.589.110-2, Chile
Cool Carriers Shipping US Inc – Registration No 0450445192, USA
Legislation
We collect, use, process, store and protect your personal data in accordance with the following legislation.
EU
EU General Data Protection Regulation (GDPR), Regulation (EU) 2016/679 — directly applicable in Cyprus and Sweden as the EU Member States.
Cyprus
Cyprus Law 125(I)/2018, The Protection of Natural Persons Against the Processing of Personal Data and the Free Movement of Such Data Law of 2018. This law supplements and implements GDPR provisions at the national Cyprus level.
Sweden
Swedish Data Protection Act, Lag (2018:218) med kompletterande bestämmelser till EU: sdataskyddsförordning (Swedish Data Protection Act 2018:218). This law supplements and aligns Swedish national legislation with the requirements of the GDPR.
Chile
Law No. 21.719 on Personal Data Protection, published on 13 December 2024.
USA
Florida Information Protection Act (FIPA), Fla. Stat. § 501.171.
Any other applicable legislation and/or regulation.
What Personal Data We Collect
We may collect the following:
- contact information, including names, email addresses, phone numbers, and company details;
- contractual information, information necessary for employment purposes including name, date of birth, passport/ID number, residential or registered address, TAX identification number;
- financial information related to our relationships with you;
- IP address, location data.
Usage Data
Usage Data includes information about how you use our website or services, such as pages visited, time spent on pages, links clicked, features used, access times, browser type, operating system, IP address, and other technical information generated through your interaction with our services.
Usage Data may include information such as your device’s Internet protocol address (e.g. IP address), browser type, browser version, the pages of our website that you can visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When you visit our website by or through a mobile device, we may collect certain information automatically, including, but not limited to, the type of mobile device, mobile device unique ID, the IP address, mobile operating system, the type of mobile Internet browser, unique device identifiers and other diagnostic data.
We may also collect information that the browser sends whenever you visit our website or when you access our website by or through a mobile device.
Cookies
Our website uses a number of cookies for various reasons. Before we can use some, but not all, of these cookies, we need your consent.
Cookies are text files containing small amounts of information that are downloaded to your device when you visit a website. Cookies are stored by software on your device, for example a web browser, and sent back to a website the next time you visit it. Cookies allow websites to recognize your device and your preferences, and provide site owners with information that can be used to improve your online experience.
Types of cookies we may use.
Strictly necessary cookies
These are cookies necessary for the operation of our website.
Analytical or performance cookies
These allow us to recognize and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example by ensuring that users are finding what they are looking for easily.
Functionality cookies
These are used to recognize you when you return to our website. This allows us to personalize our content for you, for example your choice of language.
Third party cookies
Third-party cookies are cookies that are set by a website other than the one you are currently on. For example, you may have a “Share” button on your website that will store a cookie on a visitor’s computer, Facebook can then access that cookie later to identify visitors and see which websites they visited. Such a cookie is considered a third party cookie.
Embedded Content From Other Websites
Articles on this site may include embedded content (eg, videos, images, articles, etc.). Embedded content from other websites behaves in the same way as if the visitor had visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Links to Other Websites
Our website may contain links to other websites that are not operated by us. If you click on a third party link, you will be directed to that third party’s website. We strongly advise to review the Privacy Policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party websites or services.
Purposes of Processing
We process personal data for the following purposes:
- to provide and manage shipping, logistics, and related commercial services;
- to communicate with you, customers, partners, suppliers, and service providers;
- to manage contracts, billing, payments, and operational activities;
- to improve our website, services, and business operations;
- to enter into employment contracts with employees;
- to maintain security, prevent fraud, and protect our systems and operations;
- to comply with applicable legal, regulatory, and compliance obligations.
Automated Decision-Making (ADM)
We do not use Personal Data to make decisions based solely on automated processing, including profiling, that produce legal or similarly significant effects on individuals.
Legal Basis for Processing
We process personal data based on one or more lawful grounds, including:
- performance of contracts;
- compliance with legal obligations;
- legitimate business interests;
- consent, where required under applicable law.
Where personal data is processed in connection with the service agreement or other contractual relationship, employment relationship, such processing is generally based on contractual necessity and/or compliance with legal obligations rather than consent.
Transfer of Personal Data
Due to the international nature of shipping and logistics operations, personal data may be transferred across jurisdictions. We may process, store, and transfer personal data across multiple countries and jurisdictions where we operate, provide services, engage business partners, or utilize third-party service providers.
Personal data may be transferred to and accessed by:
- customers, partners, agents, suppliers;
- cloud hosting providers, IT service providers, and software vendors;
- payment providers, professional advisors, auditors, insurers;
- regulatory authorities where required by law.
Where personal data is transferred outside the country in which it was originally collected, we take reasonable steps to ensure that such transfers are conducted in accordance with applicable data protection laws and that an adequate level of protection is maintained.
By using our services, communicating with us, or providing personal information in connection with transportation and logistics services, you acknowledge that your personal data may be transferred to, processed, and stored in countries that may have different data protection laws than those of your country of residence.
While we take reasonable steps to engage third parties that are expected to process personal data in accordance with applicable data protection and security requirements, we do not control the privacy practices, security measures, or subsequent processing activities of independent third parties once personal data has been lawfully disclosed to them. To the maximum extent permitted by applicable law, we shall not be liable for any acts, omissions, misuse, unauthorized disclosure, or processing of personal data by such independent third parties.
Disclosure of Personal Data
We may disclose your Personal Data when we believe such disclosure is necessary or appropriate to:
- comply with applicable laws, regulations, legal processes, court orders, subpoenas, or governmental requests;
- protect the rights, property, safety, security, or our legal interests, our employees, customers, partners or the public;
- investigate, prevent, or address suspected fraud, security incidents, unlawful activities, violations of contracts, or breaches of company policies;
- establish, exercise, or defend legal claims and enforce our agreements;
- facilitate a merger, acquisition, financing, restructuring, sale of assets, or other corporate transaction involving all or part of our business.
Any disclosure of Personal Data will be limited to the information reasonably necessary for the relevant purpose and, where applicable, subject to appropriate confidentiality and security measures.
Retention of Personal Data
We may retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We may retain and use your Personal Data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and internal policies.
We may also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our service, or we are legally obligated to retain this data for longer time periods.
Deletion of Personal Data
You may request the deletion of your Personal Data by contacting us using the contact information provided in this Privacy Policy. We will review and process such requests in accordance with applicable law.
Please note that we may retain certain data where required to comply with legal obligations, our internal policies, establish or defend legal claims, prevent fraud, maintain security, complete ongoing business transactions, or otherwise protect our legitimate business interests.
Data Security
We implement reasonable technical, administrative, and organizational measures designed to protect Personal Data against unauthorized access, disclosure, alteration, loss, misuse, or destruction.
Such measures may include access controls, authentication procedures, encryption technologies, secure communication channels, network security protections, employee training, and other safeguards appropriate to the nature of the information processed.
Access to Personal Data is limited to authorized personnel, contractors, and service providers who require such access for legitimate business purposes and who are subject to appropriate confidentiality obligations.
While we strive to protect Personal Data using reasonable security measures, no method of transmission over the Internet, electronic storage system, or security procedure can be guaranteed to be completely secure. Accordingly, we cannot guarantee the absolute security of Personal Data and encourage individuals to take appropriate precautions when transmitting information electronically.
In the event of a security incident involving Personal Data, we will take reasonable steps to investigate, contain, mitigate, and remediate the incident and, where required by applicable law, notify affected individuals and relevant authorities.
Your rights
You have the following rights in Personal Data processing activities:
- Right to be informed
- Right of access
- Right to rectification
- Right to erasure
- Right of Personal Data portability
- Right to restriction or refusal of processing
- Right to object
- Withdrawal of consent
- Right to lodge a complaint with a competent supervisory authority
You may exercise any of the rights described above by contacting us using the contact details provided in this Privacy Policy. We may request reasonable information to verify your identity before processing your request. We will respond to your request within the timeframe required by applicable law. If you have any questions, concerns, or complaints regarding our processing of your Personal Data, you may contact us at any time, and we will make reasonable efforts to address and resolve your inquiry.
Children's Privacy
Our services are not directed to individuals under the age of 18, and we do not knowingly collect Personal Data from children. If we become aware that Personal Data has been collected from a child without appropriate authorization or legal basis, we will take reasonable steps to delete such information as soon as practicable. Parents or legal guardians who believe that a child has provided Personal Data to us may contact us using the details provided in this Privacy Policy.
Changes to this Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact us
If you have any questions regarding this Privacy Policy, you can contact us:
By email: chartering@cool-carriers.com
By phone number: +357 25 822754